Universal Orlando Resort: Be Prepared To Pay For Parking At Resorts – Even As A Guest!

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Universal Orlando Resort:
Be Prepared To Pay For Parking At Resorts –
Even As A Guest!

 

As a person who has been a Walt Disney World Annual Passholder for more than 5 years and had never visited the Universal Orlando Resort – the Theme Parks or the actual Resort hotels, I visited for the first time earlier this year. I enjoyed my stay at the Cabana Bay Beach Resort, but to say I’m bothered by the parking fees at the other Resorts would be a gross understatement.

The sole purpose of my visit was to visit all of the Universal Orlando Resorts so I could get some ideas on where I’d like to bring my family for their first visit. Some members of our party were staying in each of the four Resorts, so we thought we’d make a visit to each one and see what each location offered, eat at some of the different restaurants and look into family activities at the Universal Orlando Resorts. In fact, take a look at the Universal Land & Sea coverage that was put together by some of my co-workers which includes an article with family activities for each of the Universal Orlando Resorts.

Our first stop was Loews Portofino Bay Hotel and our fees to self-park our car was $22 or we could valet for $32. We figured that price would cover the parking fee for the day since all of the Resorts are on your property. Much to my shock, when we left the Portofino Bay Hotel (after paying the price to park there) and pulled up to the Hard Rock Hotel, we were told that we’d have to pay [full price] again since we were coming to a different Resort. It didn’t matter at all that we were staying at a Universal Resort ourselves, there would be no discount. Furthermore, we were told that even if we’d used valet at one of the Resorts, we couldn’t simply go to another and valet again with no additional fees, we’d have to pay full price again.

So, needless to say, we figured out another way to get to the next Resort we wanted to visit which was rather inconvenient in the hot weather.

Here’s what I have to say about that – c’mon, Universal! If you want people staying at one of your Resorts to come back and maybe try out another Resort on their next vacation, you are going to need to stop nickel and diming us like this – we’re not even talking nickels or dimes either. It’s completely unreasonable for a person who wants to visit Loews Portofino Bay Hotel, the Hard Rock Hotel and Loews Royal Pacific Hotel on the same day to incur between $66-$96 in parking fees for ONE day – and that doesn’t even include tipping the valet! Family vacations at a Theme Park are expensive enough without having to pay exorbitant fees to basically spend more money in the shops and restaurants within the Resort Hotels. My guess is that the Resorts would probably make more money in the long run if they made the parking fee a daily charge rather than a per Resort charge. I’m sure that people, myself included, would be more inclined to visit the hotel shops and restaurants if we didn’t have to spend so much money in parking fees.

Now, I do understand that the goal here is to prevent Theme Park Guests from taking advantage of parking at the Resorts and filling up their lots. I also realize that because this was my very first visit to the Universal Orlando Resort, there could be more to it than just what I have experienced, however; I was not a happy camper about this parking situation and I thought I’d share it with all of you in case you’re planning a visit in the near future.

Am I missing something here or is there an easier way to tour these Resorts without going broke? Please share your experiences in the comments!

From the “Not-So-Magical” Files – Let’s Talk About Phone Lines

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Photo Credit: mediavatis.com

From the “Not-So-Magical” Files
Let’s Talk About Phone Lines

Landline phone?

Plain old telephone service?

Do either of these even exist any longer? Well, they do, but let me tell you something; it’s not so easy to get and apparently large companies like Comcast for example, don’t understand what it is.

We recently bought a house and are once again homeowners, something we have not been since 2009 before I suddenly lost my job.  We had the same phone number back home in Seattle for 16 years! I need a landline for work and the specifications are pretty simple: A) You need to have a landline phone B) The line cannot be voice over IP C) You cannot use things like MagicJack. Sounds simple enough, right?

Since we have both our cable and internet service through Comcast, I decided to give them a call to find out who offers this plain old telephone service. Would you believe that the person on the other end of my line explained their phone service to me, said it was NOT voice over IP and that it is considered plain old telephone service with the only difference being that the phone line runs through the cable wire instead of a phone wire? He went on to say how it’s better service because the cable wire is newer and far more reliable than the old phone lines were. Fair enough.

The person I spoke with was nice and all, but I didn’t believe it so I called back later on and spoke with another agent who told me the same thing. I called back again (twice) only to be given the very same information a third and fourth time. The whole thing just sounded hokey to me, but just because I hadn’t heard of Comcast ever offering plain old telephone service didn’t mean that it doesn’t exist. So, despite my hesitation on the matter, I went ahead and ordered their plain old telephone service and had it hooked up because, as a consumer, I chose to believe what this large, reputable company told me.

A couple weeks later when I was running some tests on my system and getting things connected, I found out that the phone line would not be plugging into the telephone jack in the wall, but into the back of the modem. Yes, that’s right. The back of the modem . . . same place where the ethernet cords are plugged into.

Really, Comcast?

It does not take a genius to realize that a phone line that plugs into a modem is not and will never be considered plain old telephone service. You see, a phone line should not plug into a modem if it’s just a phone line.

Meanwhile, the only company in my area that offers legitimate PLAIN OLD TELEPHONE SERVICE is AT&T. Thankfully, they are able to just grab the same phone number and switch it over for us. It takes some time for it to be installed because of something to do with the 911 system, but it will plug into my phone jack when it’s connected.

I can hardly believe that something that should have been so easy has been dragging on for weeks. Moving is a big enough pain all by itself and I surely had no intentions of unnecessarily adding another pain in the neck to the pile. I’ll be thrilled if sharing this information will save even one of you from dealing with this hassle!

One Of Jackie’s Not-So-Magical Moments . . .

You're Fired

It’s coming up on my 3-year anniversary of being fired from my job back home that I really loved. Yup, you heard right, I said fired. I haven’t shared this with many people because it’s not my most favorite subject ever, but I feel like it’s high time I share it with you all now since it seems to be holding me back from moving forward, in more ways than one. I’m normally a pretty positive and encouraging person most of the time. I try really hard to be that person ALL of the time, but sometimes I’m just not able to achieve it, especially lately, so I end up just staying quiet. That’s not working for me either as it turns out.

I’ve been in rather a rut for a couple months [even years] now. I’ve had my highs and lows over the past few years, just like any other regular ole person, I imagine. With my old job, I was in the public eye a whole lot. I was very well known in the community for running one of the best childcare centers in my neighborhood. The way I conducted myself at work and outside of work really mattered to a whole lot of people, including myself. I was able to make a difference in my community, every day through the children in my care. I’m going to share the story starting back from when I got said job so you’ll have the big picture because, ya know, I have that gift of gab and like to tell the WHOLE story. So, here goes…

Back when my almost 15-year old was a mere 12-months old, my dear friend who watched him at her home while I worked had a miscarraige twice in a matter of 6 months. After the second one, she reluctantly decided to stop watching my little guy. I was sad, but at the same time, he was over a year old and I was VERY grateful to have had my precious baby in her loving home for the first year of his little life. My husband and I started touring in-home childcares and, well, we were NOT too excited about leaving our child with a perfect stranger in their home. The references didn’t really do anything for me [or my hubby] either because of course, the people only hand out references that will say good stuff, right? Ok, with that being said, I started thinking about maybe working an administrative position at a childcare center because then I would actually be able to work where my child went to daycare. I had TONS of customer service experience under my belt and really felt as though I could do just about anything thrown my way.

One afternoon, I called several nation-wide childcare organizations in my old neighborhood. There was only one that impressed me over the phone, and they happened to be hiring immediately for an Assistant Director. I set up an appointment for that same afternoon for my first interview with the current [brand new] Center Director. My interview was awesome and I found out the next day that the District Manager wanted to interview me as well. I took a half-day off of work to go meet with her. I’ll never forget how intimidated I was during that interview when the District Manager listed off all of the qualities I DID NOT have, like, most importantly, no management experience whatsoever. I have always been a very confident person and was raised being told that I could do ANYTHING I put my mind to, so I assured the District Manager that if she gave me the chance, she would not be disappointed. Well, I’m happy to say that my confidence won her over and I was hired immediately. I went in to my employer for the past five years and turned in my two-weeks’ notice.

Now, let’s fast-forward a bit. I worked some long and hard hours as an Assistant Director, and for those of you that have jobs in the field of Early Childhood Education, you know that those are tough hours. The position of Center Director came open a couple times, I applied and was turned down twice. The third time it came open, I sat down with the same District Manager who’d hired me and I asked her to please reconsider and to give me a chance at the job, if I didn’t do a good job, well, she could demote me. I told her, just like I did at my original interview, that she would not be disappointed.

I took over the Center Director Position in the fall that year, and my center was barely at 60% capacity. The financials were so atrocious that the center wasn’t making any money. The parents at the center were not happy, nor were the staff, or the children. The state Dept. of Licensing wasn’t happy either. I knew I had my work cut out for me, and I wasn’t afraid at all. I walked into that center and got rid of the staff who didn’t need to be working there. I hired, trained, and coached my own staff. I worked tirelessly doing a bazillion other things that it takes to run a childcare center. By the beginning of the new year, my center was at 100% occupancy and my financials were a picture of beauty. I had the best looking P&L [profit and loss statement] in the district. I earned every bonus that I was eligible for, maintained outstanding relationships with my customers and vendors, and had a great relationship with my licensor. I spent time building relationships. I went on that way for many, many years. Other new Center Directors came to my center to learn how to do their financials because mine were so beautiful. I worked so hard to make my budget every quarter, and I now have a stack of awards that’s about two feet high sitting in my garage. I trained my staff well and made sure that they knew their voice was important. I chased parents, often the same ones, week after week when they didn’t pay their bill. It got to the point where they’d see my face and think money because they knew that’s what I wanted. I provided the loving, caring, safe, and clean environment I promised for their child. They needed to pay their bill. Pretty simple.

One day back in late August of 2009, a gentleman walked through the front door to pick up his child [who was 9 at the time] while my Program Specialist and I were meeting in my office. She knew him and was really excited to see him. It was like a high-school reunion right in my front lobby. I smiled and looked out and she told me “this is so-and-so’s dad.” I said hello and went back to what I was doing. A few hours later, she comes into my office and tells me that “so-and-so’s Mom is on the phone” and is upset with us because she didn’t think she’d put him back onto the pick-up list and why did we let him take HER son? After much digging, we found that he was listed on the previous authorized pick-up lists, but not the most current one. Well, you’ve probably imagined how this went down already, right? I had to suspend my Program Specialist and I was suspended that afternoon as well. It was pretty bad, but, I wasn’t terribly worried because you see, in the State of Washington, a childcare and/or school is not allowed to prevent a biological parent from picking up their child unless there is an active restraining order on file, which there was not.

The problem? I worked for a large corporation and I was just a number, a number who could be replaced by someone else who could be paid far less money to do the same job. A number who would be better off gotten rid of than for the company to suffer the consequences of what this parent had up her sleeve. Remember how I told you about chasing parents to pay their bill? Well, the parent in this situation was one of those parents. She hated me because my bookkeeper called her religously each and every week looking for payment. In fact, she wouldn’t even look me in the face half the time when I saw her because she was afraid I’d ask her when she’d be bringing in her check. She normally pretended to be on her cell phone when she passed by my office.

While I was on suspension, my Program Specialist ended up being fired for her involvement in releasing this child to his Father that day. On September 11, 2009, I was relieved of my duties as the Center Director and I have never been the same since. See, when I make a mistake, I’m the very first one to admit it. I don’t ever try to deny it if I screwed up. What’s the point? If I had legitimitely done something wrong, then, by all means, I would’ve deserved to lose my job. But I lost my job simply because I was the one in charge at the time of the incident. We had a 10-day Walt Disney World vacation and were flying out just four days after I was fired. It was really bittersweet for me, amazing as we spent 9 nights/10 days in the Saratoga Tree House Villas, but so hard because I didn’t know how we’d pay the mortgage when we got home. I have been trying since that dreadful day, to swallow that sometimes, $hit happens and we need to move on, just like I’ve taught my children. The problem was, they ripped my whole world from me that day and they’ll never even know it, let alone care that they did it.

I was the local “Mama” for my staff, my kids, even the parents who dropped their kids off each day. I was cried on, by children and adults, spit-up on, puked on, and nonetheless wore a smile. I was the Bookkeeper, Trainer, Hirer, Firer, Coach, Plumber, Counselor, Therapist, etc. for so many people each and every day. I gave my blood, sweat, and tears to the company gladly because it gave me a sense of purpose [and a paycheck]. I left work feeling like I’d made a difference in someone’s world almost every day of the twelve years I worked there and all of a sudden, I felt empty. I felt like, even though I had my own family and beautiful kids to take care of and raise, I didn’t have a purpose. I learned a month or so later that my boss was fired as well, she’d been with the company for nearly twenty years. It was just a shame, really. I also found out that even though this woman “pretended” that she had no idea where her son was for three days, she actually knew exactly where he was because several of my staff saw her with her kid and the Dad. The whole stinkin’ thing was a hoax and three genuine, hard-working people lost their jobs because of her immaturity. While I don’t wish any ill-will to the woman who caused all of this, I do know that what comes around goes around, and I’m quite certain it did in her case as well. The good news was that I won my unemployment claim and didn’t even have to fight for it because the judge couldn’t get a decent answer from the corporation as to why I was fired in the first place. I didn’t do anything wrong. That’s the bad thing about the State of Washington, it’s an at-will state, and therefore, employment is at-will, so there was no way for me to fight for my job back, even though that was what I really wanted.

I started looking for ways to fill up my time while I searched for a new job. I found a lot of you on Facebook and Twitter and started building relationships. I started listening to Disney shows online and that made me happy. What was super hard for me was that I was really well-known in my community and the situation was just an outrage to everyone who knew about it. I couldn’t even go to the grocery store or to get my nails done without running into someone I knew wanting to know what happened. I got so tired of explaining the story and the more I explained it, the more angry and depressed I got as the days went on. That was about when my husband heard about a job opening coming open in Savannah. It would be his same position with the same company, only his territory would be a whole lot smaller. We got to talking about it and decided to go for it. What was the worst that could happen? We’d hate it and move back? Ok, that’s do-able, right?

Last Friday was our two-year mark of pulling into Savannah. I’d really love to tell you that the decision to move here was the best one we’ver ever made, but we’re not quite there yet. At least I’m not. I’m still pretty homesick, as I described in a previous article. I have actually been looking for a job since we moved here. I never imagined it would be this difficult to find one, especially with all the experience I’ve had. I’ve gone on so many interviews that I’ve lost count. I have no desire to run a childcare center and it seems that when people look at my resume, they see that I have the most experience there and look no further. It’s a pretty sad state of affairs. I have managed to find a job working from home answering incoming calls. It’s not my ideal job. I’m not passionate about it. It doesn’t pay much, but it is better than nothing at all.

I had lunch last week with Rene Syler from Good Enough Mother, and we talked about the article she wrote about being fired. I really loved her article and she encouraged me to share my story because I’m still so very upset about it and it’s been almost three years already. She told me that we all heal in our own way and in our own time, and for this sensitive girl, it’s taking a while. Thank you, Rene, for encouraging me to share my story!

My friend Traci also wrote a really fabulous article today about her job experience last year and it really got me thinking about why I have been lacking the drive and motivation I once had. I’m not even as active online as I used to be. I think it’s time for me to get out of my own way! Thank you, Traci, for always being as honest and open as ever and for opening my eyes today on this hot and humid afternoon in Savannah!